map&guide base
Thank you for your many years of loyalty as map&guide base customer. We are very pleased that we could interest you with our offer for map&guide internet and that you will remain loyal to us as customers.
By switching to map&guide internet you are ensuring that in the future you can have and use state-of-the-art technology and professional functions for route planning.
Hotline for customers using our free basic package:
0900 1824685 - €1.86 / minute
(for callers in Germany)
Monday to Friday 8am – 8pm (CET) and Saturday, Sunday and public holidays 2pm – 6pm (CET)
0900 7171300 – €0.045 / call + €0.80 / minute
(for callers in the Netherlands) (CET)
Monday to Friday 9am - 5pm
0899 650203 - €1.35 / call + €0.34 / minute
(for callers in France) Monday to Friday 9am - 5pm (CET)
0900 470657 – €1.802 / minute
(for callers in Austria) Monday to Friday 8am – 8pm (CET) and Saturday, Sunday 2pm – 6pm (CET)
0900 789710 – 3.00 CHF / min. from a landline
(for callers in Switzerland) Monday to Friday 8am – 8pm (CET) and Saturday, Sunday 2pm – 6pm (CET)
0 899 001 401 - €0.30 / call + €3.00 / min
(for callers in Italy) Monday to Friday 9am - 5pm (CET)
0044 905 8019939 - £1.50 / minute (price for calls from a BT landline. Calls from other networks may be more expensive).
(for callers in the UK) Monday to Friday 11am – 7pm (CET) and Saturday, Sunday 11pm – 5pm (CET)
Important: Each call has a maximum duration of 20 minutes at a rate of £1.50 / min. Once this time elapsed, the call will be terminated.
Hotline for customers using our premium packages:
If you a customer with a premium package, you can also contact us via an inexpensive support number at a rate of € 0.12 / min (from 01/01/07 calls will cost: € 0.14 / min.). This support service is offered in the following languages:
German hotline:
Monday to Friday 8am – 8pm (CET) and Saturday, Sunday and public holidays 2pm – 6pm (CET)
English hotline:
Monday to Friday 11am – 7pm (CET) and Saturday, Sunday from 11pm – 5pm (CET)
Dutch, French, Italian hotline:
Monday to Friday 9am - 5pm (CET)
The number is: 0049(0)1805 579960 (only for callers in Germany, Netherlands, France, Austria, Switzerland, Italy, UK)
Please note that it is necessary to enter your customer number in order to identify yourself as a premium customer.
E-Mail Support
If you have purchased the premium package you will have the option of using our e-mail support service. Please use the support form in our customer centre when writing your query. We can usually answer queries within 24 hours.
